Automation Remote Support & Guidance Service
Experienced PLC support, available when your team needs it
Start with a free, no-obligation conversation about your facility, your current support pressures, and the kind of backup that would make the biggest difference. From there, I will recommend a support arrangement that fits your team rather than pushing you into a preset package.
What This Service Is (And What It Is Not)
This is a remote support and guidance service. It provides your team with experienced diagnostic thinking, structured troubleshooting support, technical advice, and a second pair of eyes when things go wrong or decisions need making.
This is not a site attendance or fix-on-demand service. Your team remains in control of the hands-on work. I provide the expert support that helps them work faster, smarter, and with greater confidence. Think of it as having a senior automation engineer available at the end of the phone whenever you need one.
How It Works
Support is shaped around the reality of your site: how often problems arise, how much continuity matters, whether you need reactive troubleshooting or planned review time, and how quickly you need access when issues come up.
Some teams only need occasional backup for awkward faults. Others want a regular external engineering sounding board or a higher-priority level of continuity. The right level of support becomes clear once we talk through your systems, the history of issues, and the pressure on your maintenance team.
What Your Retainer Hours Can Be Used For
- Live fault diagnostics: Phone or video call support while your team investigates an active fault
- Guided troubleshooting: Working through diagnostic processes together to identify root causes
- PLC and IO diagnostic interpretation: Making sense of fault codes, status LEDs, and diagnostic buffers
- Remote review: Reviewing PLC projects, logic, or configuration where remote connectivity is available
- Modification review: Checking planned changes before they go live to catch potential issues early
- Technical advice: Hardware selection, architecture decisions, best practice guidance
- Knowledge building: Helping your team understand your automation systems more deeply over time
Small Plant
Ideal for facilities with a handful of PLCs and a small maintenance team. The right starting point is usually a light-touch support arrangement that can grow if demand increases.
A Typical Starting Point
- Occasional fault-finding support and second opinions
- Short review sessions before planned changes
- Enough continuity that I learn your systems over time
- A monthly arrangement that can scale up or down as needed
Start with a free onboarding call and I will suggest the level of support that makes sense for your site.
Medium Plant
Suited to facilities running multiple PLC-controlled processes with a broader range of equipment. These sites often benefit from a more regular level of backup and continuity.
A Typical Starting Point
- Regular diagnostic backup across multiple systems
- Remote review of planned modifications where useful
- More structured monthly support for your maintenance team
- The option to increase priority and continuity if demand is high
We can use the onboarding call to work out the right level of coverage for your plant and how responsive it needs to be.
Large Plant
For facilities with extensive automation infrastructure, multiple control systems, and regular support requirements. The best fit is often a deeper ongoing partnership rather than a fixed off-the-shelf plan.
A Typical Starting Point
- Ongoing collaboration across multiple control systems
- Regular review, troubleshooting, and technical oversight
- Deeper continuity and familiarity with your plant
- Support shaped around current operational demand
Use the onboarding call to talk through your current workload, response expectations, and how embedded you need the support to be.
Why Ongoing Support Works Better Than Ad-Hoc Help
No Starting From Scratch
Every time you call an unfamiliar contractor, you lose time to introductions and system explanations. A retainer means your support engineer already knows your plant, your equipment, and your history.
Clearer Planning
An agreed support arrangement gives you clarity on response expectations, likely capacity, and how support will be handled, which is much easier to manage than relying on emergency help every time something goes wrong.
Faster Response
No waiting for integrator availability or scheduling callouts. Pick up the phone and the conversation starts immediately. Priority clients are served first during busy periods.
Team Development
Every support interaction builds your team’s capability. Guided diagnostics and explained reasoning transfer knowledge naturally over time, making your engineers more confident and capable.
Not Sure Which Category Fits?
The Small, Medium, and Large plant categories are guidelines, not rigid rules. The right support arrangement depends on how many automation systems you run, how frequently issues appear, and how much continuity would help your team. If you are not sure where you sit, get in touch and we can work it out together.
Support is also flexible. If your needs change over time, the level of coverage can change with them. The goal is to provide the right level of support for your facility, not to push you into something that does not fit.
About Priority Support
Priority support arrangements mean your issues are handled ahead of standard clients on a first-come, first-served basis among priority clients. During periods of high demand, this helps ensure your team gets the fastest possible response.
Standard retainer clients still receive responsive support, but priority clients are always served first when multiple requests arrive simultaneously.
Platform Experience
Support covers a range of PLC platforms and automation technologies:
- Siemens (TIA Portal, SIMATIC Manager, Step 7)
- Allen Bradley / Rockwell Automation
- Schneider Electric
- Mitsubishi
- CODESYS-based platforms
- General industrial networking and IO diagnostics
Let’s Talk About Your Support Needs
Whether your team needs occasional backup for tricky faults or a more embedded level of automation support, the first step is a free, no-obligation onboarding call. We can talk through your facility, your systems, and the level of continuity that would help most.
To get started:
- Book a free 30-minute onboarding call to discuss your facility and current challenges
- We will talk through your systems, pressure points, and expected response needs
- I will recommend a tailored support arrangement that fits your team
- The scope can increase or reduce over time as your needs change
No long-term contracts. No pressure. Just experienced automation support shaped around what your site actually needs.
Book Your Free Onboarding Call
Use the calendar below to book a 30-minute call about your facility, your current support pressures, and the level of backup that would be most useful for your team.
This is a free, no-obligation starting point. We can use the call to work out the right support arrangement for your site.
✓ No Long-Term Commitment
Support arrangements run month to month. If your needs change or you want to adjust the level of cover, you can do so at any time. Unused hours do not roll over between months.